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Burnout and customer service go hand in hand...at first glance they don't seem interlinked, but they are! Ever heard the story about the tortoise and the hare...I think we all have but I feel we are living in a more "hare-y" society and social norm these days and I'm here to explain how we can get more done and have better customer service by being less busy...slow down, don't let this webinar pass you by! Presenter: James Andersen, Green Bay Parks & Rec Dept./Someday is Today Category: Leadership & Executive Development .1 CEU earned by completing all modules and passing the exam with a score of 70% or above   More About James Andersen James has been working for the City of Green Bay for 17 years. He has held numerous positions, most notably Interim Director and currently serves as Deputy Director and gets the opportunity to work on special/innovative projects. For 10+ years James has also covered some ground presenting around the US and also authored a book. He most enjoys spending time outdoors with his wife and 5 kids. Read more

Lifeguards and aquatic management teams have long faced stressful work environments. In addition to cumulative daily stress, lifeguards and allied support staff may be regularly exposed to traumatic events and life-threatening situations that can take a toll on mental health. This presentation introduces concepts to help aquatics organizations better prepare lifeguard teams for the darker realities of the profession. Come review common methods first responders use to help build resistance to the effects of job stress. Learn steps you can take to help mitigate this stress with your team and when to engage appropriate outside resources when a critical incident does occur. This presentation will help aquatics professionals, health & regulatory officials, and those that supervise aquatic facilities understand mental health resources that should be available to lifeguards in the aftermath of a critical incident. Presenters: Shawn DeRosa, President of the Board of the International Lifeguard Critical Incident Response Alliance Category: Risk Management .1 CEU Read more

What do you do after a critical incident at your facility? How do you ensure that your staff is taken care of and that you are aware of what happened and how to prevent it from happening again. Taking care of your staff after a critical incident must be of utmost importance to you. Presenter: Susan Grosse, Aquatic Consulting & Education Resource Development Category: Risk Management - AqP Core Requirement .1 CEU Read more

We are constantly assessing our aquatic facilities from staff to operations to ensure efficiency and safety. Whether it’s one of our many daily checklists, a swimming evaluation, or an audit what we do with this data can be more important than collecting it. Join Stephanie Darimont and Matt Haynes in this interactive lecture as they walk through the process of translating assessment results into concrete, trackable action items for your facility. Presenter:  Stephanie Darimont, American Red Cross Mathew Haynes, American Red Cross Category: Programming & Staff Training - AqP Elective .1 CEU Read more

This session will provide attendees the opportunity to explore how you prepare yourself today will position yourself for jobs tomorrow. So much training goes into becoming an aquatic professional and many want to do more; become more; and obtain other positions. Exploring the opportunities that benefit aquatic professionals for growth and professional development that can lead to becoming a Supervisor, Manager, or Superintendent. Presenter: Tom Hellman, City of Folsom Category: Leadership/Executive Development, AqP Elective .1 CEU Read more

This presentation will discuss what grant writing entails and how to ensure that you are finding grants that may be of benefit to your agency. It will also include how to apply for grants as well as making sure that you are doing it correctly. Don’t miss this opportunity to learn what is important about grants, how to find them, and how to get them! Presenter: Susan J. Grosse Category: Leadership/Executive Development, AqP Elective .1 CEU Read more