Description
Burnout and customer service go hand in hand...at first glance they don't seem interlinked, but they are! Ever heard the story about the tortoise and the hare...I think we all have but I feel we are living in a more "hare-y" society and social norm these days and I'm here to explain how we can get more done and have better customer service by being less busy...slow down, don't let this webinar pass you by!
- Presenter: James Andersen, Green Bay Parks & Rec Dept./Someday is Today
- Category: Leadership & Executive Development
- .1 CEU earned by completing all modules and passing the exam with a score of 70% or above
More About James Andersen
James has been working for the City of Green Bay for 17 years. He has held numerous positions, most notably Interim Director and currently serves as Deputy Director and gets the opportunity to work on special/innovative projects. For 10+ years James has also covered some ground presenting around the US and also authored a book. He most enjoys spending time outdoors with his wife and 5 kids.
Objectives
At the end of this course, participants will be able to:
- Identify the signs and causes of employee burnout in customer service roles.
- Apply at least three stress-management strategies to reduce burnout on the job.
- Demonstrate effective customer service techniques during high-stress interactions.
- Analyze how burnout impacts customer satisfaction, team morale, and business outcomes.
Certificate
By completing/passing this course, you will attain the certificate AOAP CEU Certificate
Learning credits
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